DIGITAL MARKETING

WHY PSYCHOGRAPHICS MATTER MORE THAN DEMOGRAPHICS

They say that demographics are everything. And while it’s true that knowing the demographics of your audience can significantly influence your marketing plans and their overall success, emotions matter more when it comes to sales and conversions. In today’s world of branding, marketing, and advertising, demographics don’t matter nearly as much as knowing the customer’s emotional mindset -- trust me.
 
The target audience’s physical location, their age, educational level, or other staples of their demographic statistics are less important to marketing success than speaking to the customer’s values, what matters most to them, and how your product or service can meet that emotional need. 
 
Why is psychographics more important in today’s world than demographics?
Throughout history, compiling demographics has been much easier than getting into a customer’s head and understanding what drives them to make a purchase. It’s easy, simple, and straightforward to know where a customer lives, how old they are, or what their family situation looks like that could influence their buying decisions.
 
While demographics are comprised of the dry facts of your audience’s data, psychographics can shed light on what inspires your customers to buy your product or service. In many cases, your audience may have little in common with each other's demographic data points. This is one of the most compelling reasons why marketers need to understand their audience’s psychographics because demographic data is very limited for helping marketers position their brand.
 
Today, it’s essential for marketers to figure out what the customer’s emotional mindset is, or the “why” behind why they buy. In other words, their psychographics.

  • What goes through their minds?

  • What is their buying behavior like?

  • Do they plan on making purchases, or are they more likely to impulse buy?

  • When the customer is searching for a product or service like yours, are they feeling confident, or are they in a state of frenzy or panic?

  • How does that mindset influence how they shop for and buy your product?

These types of questions and their answers are crucial for marketers to know and understand for greater advertising and brand success. Knowing what values your customers focus on, and their emotions and affinities are what marketers need to realize for optimal positioning of their brand.
 
How can you find out what your audience’s psychographics are?
There are a couple of things marketers can do to understand their customers’ psychographics.

  1. Interview your existing loyal customers: You can do this either one-on-one with a repeat client, or send out a survey or questionnaire to your mailing list. Ask your customers what their goals are, what motivates them, and what their shopping habits are to get a better idea of their psychographics.

  2. Delve into your website analytics: If you prefer a less hands-on approach, combing through your website analytics can give you insight into what previous offers you’ve made that motivated people to buy, click, or share.

With a survey or interview, sometimes the client doesn’t truly know what motivates them. But looking over your website analytics can show you exactly what actions your customers take. Your customers may say they aren't bargain shoppers, but if your discount codes have really driven sales in the past, then actions speak louder than words.
 
Hitting the right emotional and cultural notes with your audience will ensure that the tone of your content aligns with their values and motivations. While it’s still important to have a firm grasp of your audience demographics, psychographics will enable you to differentiate your brand. Speaking to your customer’s emotions will make your brand more memorable, and inspire greater customer loyalty.

Finito.

WHAT ARE YOU REALLY SELLING?

Human beings have an attention span that is one second less than your average goldfish’s. In today’s interconnected and digital world, consumers are under a constant barrage of advertisements. Sometimes, they don’t even realize that what they are seeing is an ad, especially if it's carefully disguised as a narrative blog post. So, what can you do to increase your sales, and turn cold or warm leads into paying, loyal customers?
 
First off, you must know what you're selling, and it’s not the features you’re selling, but the benefits of your offering and why your brand exists to add value. For instance...

Starbucks does not sell coffee that comes in any flavor you could want. Starbucks sells a community. And what are the benefits of a community? It fosters connection, camaraderie, and the benefit of being seen and heard as part of a group of like-minded coffee-lovers.
 
Disney does not sell entertainment. They sell magic and unforgettable experiences. Sure, they sell movies and toys to entertain. But so do thousands of other companies. What is it that makes Disney’s toys and movies so special? The brand is positioned to sell magic and enable customers to create new, cherished memories with their loved ones.
 
So, what is it that you’re selling?
Factual statements don’t compel someone to buy. The benefits do. Why does your product exist, and what value does its existence add to the customer’s experience?
 
It’s the customer’s emotions that drive them to make a purchase. While listing factual information is important so the customer knows how the product or service operates, that’s not what gets them to convert.
 
What are some examples of features versus benefits?
You want to communicate to your audience what the more profound, emotional benefits are that you’re selling, and position your brand to connect with them through those benefits, for example:

  • Accessibility vs 24-hour limo service 

  • Convenience vs One-click buy 

  • Trustworthiness vs Doing business since 1950

Once you understand what the benefits are, you can begin to craft content around those benefits that utilize a narrative structure that hits those emotional notes for your target audience. The latest and the most fabulous features don’t mean much to your customer unless those features translate into benefits that bring them a specific value. What you’re selling needs to answer these vital questions for the customer:

  • What’s in it for me?

  • Will this improve my current situation?

  • Will the product or service make me happier, healthier, smarter, or richer?

Understanding your target audience’s demographics can certainly help you figure out what your offering’s most relevant features are that you want to list. However, knowing the psychographics of your customer, as in what motivates them or what gives them value, can help you position your brand’s benefits and the reason why it exists to serve the customer. Doing this will enable you to move whatever product or service it is that you’re selling.
 
For better conversions and increased customer loyalty, know exactly what you’re selling, and communicate how it benefits your target customer on an emotional level.

The end.

3 REASONS WHY YOU NEED AGENCY AND IN-HOUSE MARKETING COLLABORATION

Do you find “either/or” choices restrictive and stuffy? You don’t have to choose between hiring an ad agency or only using an in-house marketing team. It’s possible to use both and get the benefits of each with on-point collaboration between these two powerhouses.

What are the benefits of using an in-house marketing team?

An in-house marketing team is built from the ground up. Each member of the team has an intimate understanding of your products, your positioning, your customer demographics, and the brand in general. Companies who invest in an in-house marketing team can keep and grow expertise within the business. Individuals on the marketing team have both long-term strategies and long-term goals for your brand. They’re experts who can see and adopt new marketing trends fast.

What are the benefits of hiring an outside ad agency?

Ad agencies can get the job done quickly. If you need results fast to satisfy an investor, c-suite, or a new VIP client, then farming out specific, one-off jobs to an ad agency can be worth it. An ad agency also offers a new, fresh take on marketing strategies for your products and services where an in-house team might become myopic, relying on time-tested strategies that risk becoming stale.

Why should you use both an in-house marketing team and an ad agency?

If you’ve invested in building a team of qualified experts for your in-house marketing department, it’s a great idea to appoint an in-house marketer to handle the communication between the rest of the team and the ad agency. What are the major reasons why you should combine the two?

  1. You need the benefits of both types of marketing teams. There may come a time where you need the brand expertise present in your in-house marketing team, along with the innovation that a quality ad agency can give you.

  2. You need to stay flexible. Are you unsure of which strategy is going to give you the best results? Combining the efforts of an in-house marketing team with an ad agency can help you stay flexible. Depending on how things go, you can either focus on expanding your in-house team, or adding more ad agency services at some point during the project.

  3. Your budget is limited. Hiring a fully staffed, in-house marketing team can be cost prohibitive for many startups and small to mid-sized businesses. If you don’t have the budget to employ a full in-house marketing team just yet, combining two or three in-house marketers with ad agency services can save your business money. An ad agency can fill in the gaps where you may be missing valuable in-house marketing expertise.

Farming out work to an ad agency, or staying strictly in-house both have their pros and cons. But when you combine the two, you get the benefits of both. Where one side is weak, the other can lend their strengths to bridge any gaps in your marketing plans. Instead of limiting yourself with an either/or choice, consider using both types of marketing powerhouses to grow your business and increase your revenue.

3 REASONS WHY BEING REAL HAS NEVER BEEN MORE STYLISH

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In a world where the lines between reality are becoming increasingly blurred, consumers are demanding more authentic and genuine products and marketing strategies from businesses. Entrepreneurs and marketers are becoming savvier when it comes to positioning their products as real and honest, from the way they are manufactured to the ingredients or materials they are made out of, and finally, to the way those products and services are marketed.
 
Information in today’s world is democratized, and it’s now easier than ever before for consumers to thoroughly research a product before they hit the “buy” button. Before, it was all too easy for less ethical businesses to use questionable ingredients, materials, or manufacturing processes to bring their products to market. With consumers demanding more transparency, their tastes are drastically changing.
 
Brands that have tapped into consumers’ need for real and honest products and marketing have managed to position themselves as industry heavyweights, such as Honest Tea and RXBar. In today’s business climate, being real and honest has never been more stylish. And with the rise of social media and user-generated content, honesty in business is here to stay. Here are three compelling reasons why:
 

1. Authenticity Matters

Recent surveys have found that up to 86% of all consumers claim that brand authenticity is an important factor in which companies they choose to support. The findings were even more stark depending on the age of the survey participant.
 
90% of Millennial consumers say brand authenticity is essential. This generational cohort now commands more than 200 billion dollars in annual spending power. But, they're often cited as the demographic least likely to be engaged with brands.
 
As the consumer market ages and younger and younger people start participating in the economy, brands need to stay competitive with real and organic positioning, instead of coming off as polished and packaged.
 

2. Modern consumers consider user-generated content the most authentic.

Everyone with an internet connection has access to social media, where they can express their thoughts, feelings, and share their lives with friends and strangers alike. Surveys show that consumers find written and visual content created by average, everyday people on social networks the most genuine or authentic. 70% of millennials claim that social media content from their friends and family have the most impact on their purchasing decisions, versus only 23% of celebrity influencers.
 

3. Authenticity can’t be faked.

Not only do consumers want more authentic content from brands, but they are also savvier at discerning brand-generated content. 70% of consumers can distinguish between content that is user-generated and content that brands have cultivated strictly for marketing purposes. 20% of all consumers have unfollowed a brand on social media because they thought their content was inauthentic.
 
The drive for real, honest products and marketing in the consumer market is being driven by a need for things that are timeless, and long-lasting. Being real, genuine, and honest with your brand positioning and storytelling will help your business maintain a competitive edge in today’s climate.

So, did you like this blog? Honestly?