WHY CONSUMERS CRAVE REAL CONNECTIONS

Imagine a tool so powerful that it could yield results faster than any other traditional marketing tactic. Not only would you be able to cut through the clutter and reach out to your audience, but also engage and get a reaction from them.

Enter the world of experiential marketing.

In today’s overly connected world, the amount of messaging we receive on every digital channel is staggering. Studies show that consumers see about 4,000 ads every day. On top of that, brands also have to compete with their audience’s social networks, friends, emails, text messages, and so on. With this amount of noise, there’s no wonder that consumers have raised the bar and become selective about the content they engage with.

Creating a Bond with Your Audience

Digital marketing has made it easier for brands to reach out to and engage a wide audience. However, most of the messages received through these channels don’t stick in the consumer’s mind. Just think about it: you can probably remember the content of a billboard you saw a few days ago on your way to work, but you can’t tell what the ad on the website you visited ten minutes ago was about.

Although we live most of our lives in the digital world, we still crave real connections. That’s why we go to concerts, attend events or watch sports competitions. The emotion and excitement of these experiences make us feel closer to our peers and, by extension, to the brands that happen to initiate them. Even when it comes to simple things, such as watching a horror movie, studies show that consumers feel a great attachment to the brands nearest to them when they’re scared or along (interesting, huh?).

The beauty of experiential marketing is that it allows you to spark powerful emotions and build a lasting connection with your audience that could transform into brand loyalty. And, it makes sense if you think about it: prospects are more likely to engage with your brand and mention it to their friends and family if you provide a unique and immersive experience than if you were to reach out to them with a standard online ad or sponsored post. We’re not talking about PR stunts here, but experiences that engage your audience and make them excited to share it with their network. Think about IKEA’s slumber party, Refinery29’s 29Rooms events or Red Bull’s jump from space.

Blending Digital & Experiential

You don’t have to burn a hole through your marketing budget to offer engaging brand experiences. Today’s technology has made it easier for brands to augment their digital marketing efforts and increase brand loyalty. With a VR headset, for example, you can enable prospects to see how it would be if they would use your products or services. If you’re a travel agency, you could use virtual reality technology to show prospects how the hotel room would look like or what they can expect to see when they reach their destination. These experiences engage all five senses, empower the consumer, and make them more excited about your offer than traditional tactics.

In Conclusion

You could have advanced tools that measure every possible metric, from impressions to click-through rates – and, that’s all good and necessary. But, the smile you manage to put on a prospect’s face is priceless. And, that’s where experiential marketing can make the difference and help you build a powerful bond.

TECH. GENDER. BRAND.

Last week, we attended an event hosted by Landor, titled, “Tech. Gender. Brand,” which shed light on some of the more important issues companies today face in terms of gender and its position in the workplace. Insights from the likes of Reporter Lydia Dishman, IBM Founder Nancy Kramer, Squarespace’s head of Diversity Lisa Lee, and CEO of Lowekey Greg Lowe II, were shared. The overarching theme seemed to focus on how today’s brands need to start creating a voice for themselves that aligns with this generation's values, one of those values being not so gender biased.

Advertising decisions can be biased because of unconscious, preconceived notions about gender roles.  

Gender roles have played a key part in the way people think, behave, and interact with one another since the beginning of time.  That being said, it only seems natural that gender roles and norms would play a part when thinking about and analyzing how companies advertise products.

When looking at America’s history in advertising, we are able to see how this came about; from infamous tobacco companies like Nebo Cigarettes creating ads objectifying women since as early as 1912, to even more recent examples like Carl’s Jr.’s 2015 “All Natural” Super Bowl commercial over-sexualizing women.  These are just a couple examples of how women are portrayed and objectified through media.

Is Machine Learning Going to Solidify this Bias?

Other than the actual ads, a prime example of females being sexualized in the tech industry can be seen when analyzing products such as  Amazon’s Alexa or Microsoft’s Cortana. These female personas are literally made to be ordered around within someone’s home, and programmed to be knowledgeable on all topics; sound like a demographic we know of? Or what about travel and hospitality companies like Uber and Airbnb that constantly struggle with female client safety issues? These unconscious gender norms are more often than not, shrugged aside in the industry. Not acceptable.

Not only is the aforementioned shrugged aside, it's literally disappearing; and by “it” we’re referring to females.  Machine learning has made it so females are legitimately losing visibility on social platforms. Ever search for a female name on LinkedIn like “Stephanie Williams” for example, and get a response such as “Did you mean Stephan Williams?” LinkedIn’s algorithm wasn’t even in favor of women (WOW). A company that’s meant to be a professional networking site was designed so women weren’t considered as connected as men. LinkedIn recently modified this “glitch”, but the theory still stands.  

The Takeaway

Today’s generation is all about new experiences, and as discussed in our previous blog posts, in order for brands to become iconic, they need to be upfront with their consumers, and stay honest and relevant.  Part of this relevancy, is steering away from these unconscious gender stereotypes and just being true to their brand.

Landor’s goal with this panel discussion was to bring light to the ideas associated with gender, specifically in the tech industry, and really create a dialogue that is often times ignored in the professional world.  Technology has uncovered these uncomfortable truths about cliché gender norms, and it is time we took a step forward and forget about these unconscious tendencies. The only way to make these changes are with these types of discussions, and hopefully with time, tech will be an integrated and diverse part of society.

Meet the First Generation of Digital Natives

Born after 1980, the first generation of digital natives has hardly known a time before technology disrupted the way people work, play, and form relationships. The internet was first made available to the public in 1991, and within fifteen years, over 97% of Americans were using it. Information became democratized, which completely changed the world; empowering millions, and terrifying their oppressors.

Those who grew up during this time of rapid and unprecedented technological change learned the ‘digital’ language and now speak it as a first language. This digital language has shaped the way the younger generations find and process information. Instead of newspapers, they read blogs. Instead of paperbacks, they read books on tablets. Picking up the phone and placing a call? Who needs that? This generation would rather text, facetime, or in most cases, catch up with their friends and family via social media.

While close to 75% of U.S. adults use social media, primarily Facebook, on a regular basis, the younger cohort of digital natives use multiple social media platforms every day. The younger members are also shaping the way social media conducts itself. While "older" Americans tend to stick to Facebook on the regular, young digital natives are leery of the breaches in privacy Facebook has a reputation for. They are more likely to engage in social media platforms like SnapChat and Instagram Stories, which allow posts to appear for a set timeframe.

Digital natives are also changing the way Americans consume political news and rally around topics they value. Young people are using the power of social media to share their political views and charged ideas, and are using social media to empower grassroots efforts in their communities. They're using social media to invigorate rotary clubs, leading to a resurgence of civic-mindedness in communities around the country.

Digital natives are also fundamentally changing the way the world views work and career. The freelance and gig economy has exploded in recent years, in part due to the digital revolution. Young people are leading this charge, and many cite the flexibility of these working arrangements made possible by technology and telecommuting, such as Slack, Basecamp and Zoom. Also, this generation has coined the term ‘digital nomad;’ a person who travels the world while working online.

While "older" generations may look askance at the way digital natives conduct their working lives and communicate, it indeed is an exciting and super-efficient time to be alive. Digital natives are taking the disruptive, Wild West nature of the digital revolution and taming it. This generation is and will continue, to completely defy and shape societal and economic expectations. Perhaps they’ll be able to use the power of technology to restore the Arctic ice caps before their children inherit the earth.